First of all please contact me by
phone or email and we can discuss your
requirements, as all items are unique and can be made to your colour
and style preferences, and most of them can also be personalised. I
will give you details of cost, postage and delivery times.
If you would like an item that you have seen at a Fair or Market or
on the website then I can give you a quote including delivery costs.
Placing an order is simple:
Email with your
requirements, along with your name and address and preferred
payment method
including Paypal and Google Checkout.
Telephone - you can phone with your
requirements any time, and if I am not able to speak I will get back
to you as soon as possible.
AVAILABLE SOON -
On-line ordering using PayPal Website Payments Standard.
All orders are despatched once payment has been
received.
As payment security is the main concern when
buying on the Internet I do not currently have a payment system on my
website. You can Pay for our
goods in several ways:
Email or phone - I can send you an email Invoice
for payment by Paypal or Google Checkout.
You also have the option to pay using Postal
Orders or Cheque. If paying by cheque goods will be
despatched once
the cheque has cleared, which can take up to 2 weeks from date of
receipt. I do accept cash however it is not advisable to
send cash through the post. Only British Pounds Sterling
please.
Orders received in person, for example at a Craft Show,
Fair or Market, are payable in cash or by cheque with a bankers
card..
The Post and
Packing charge will vary depending on the cost and weight of each
item, please email or phone for a quote.
I aim to despatch orders from stock within 2 working days
(Monday to Friday except Holidays.) Delivery will vary for
bespoke or personalised items depending on how long it takes to make,
but is usually within 2 weeks of receipt of order and payment. If you need something urgently
please email and I'll
do my best to help.
Despatch does not always
guarantee delivery by the postal service though - normally Royal Mail
Parcel Service. I am therefore not liable for any delays
in delivery. However, undelivered parcels are refundable
ifand when a claim has been
successfully received from the postal
service responsible. Royal Mail do not
accept a claim until 2 weeks after the date of
despatch.
Descriptions and measurements of items are made as
accurately as possible.
Should a price change be necessary then the customer will be contacted
prior to changes being made to an order. Cancellation of the
order by the customer is permitted in this instance.
Cancellation of an order by the customer is permitted up to the date of despatch.
If the item has already been despatched then the item can be returned
within 7 days for a refund and no return fees will be payable
(excluding all postal charges incurred). Bespoke and
Personalised items are produced on a non-returnable basis.
As all items are unique obviously I cannot offer exact replacements,
however alternatives can be offered or refunds can be given.
I can refundfor all returns received
within 7 days of purchase, provided goods are
received backundamaged
and resalable (excluding any postal charges
incurred). Notification of a return should be
made by phone or email within 2 working days of receipt. If
items are received after 7 days from date of receipt a credit /
alternative will be offered for any items returned within 28 days.
After this time then no returns can be accepted, unless you have
informed me that the item is a Special Occasion Gift to be given on a
certain date.
I
am not liable for any postal
damaged items. However damaged goods
are refundable to the customer if and when a claim
has been successfully received from the postal service responsible.
Any damage claims must be made to us
within 7 days of receipt
by the customer.
